Refund policy
Return & Refund Policy
Because our products are made to order, we do not accept returns or exchanges for buyer’s remorse, ordering the wrong size or color, or simply changing your mind, except where required by applicable law.
Please review product descriptions, size guides, colors, and shipping information carefully before placing your order.
Damaged, Defective, Misprinted, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery at nightmare.fantasyyy@gmail.com.
Please include:
- Your order number
- A description of the problem
- Clear photos showing the issue
- A photo of the size tag or packing slip when relevant
Once we review the information, we may offer a replacement or refund if the issue qualifies. For confirmed manufacturing or printing defects, you generally will not be required to mail the defective item back.
Crooked or Misplaced Prints
If a print appears significantly crooked, misplaced, distorted, or otherwise incorrectly printed, please contact us with clear photos of the garment laid flat. Slight variations in print placement may occur during production and may not qualify as a defect.
Wrong Size or Color Ordered
Because each item is produced specifically for the order, we cannot offer returns, refunds, or exchanges when the customer selects the wrong size, color, or other product variation.
Please review the size chart and product options carefully before completing your purchase.
If we send you a size, color, or item different from what you ordered, please contact us because that may qualify as a fulfillment error.
Lost Packages
If your order has not arrived and appears to be lost in transit, please contact us as soon as possible. Claims for packages lost in transit must be reported within 30 days of the estimated delivery date.
We may ask you to confirm your shipping address and check with the local carrier before a replacement or refund is approved.
Packages that are marked Delivered by the shipping carrier but cannot be located are handled differently from packages confirmed lost in transit. Please first check around the delivery location, with household members or neighbors, and with the carrier. A refund or free replacement cannot be guaranteed when tracking shows the package as delivered.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you notice an error in your address, contact us immediately. We will attempt to correct it if the order has not shipped, but changes cannot be guaranteed once fulfillment has begun.
If an order is returned because the customer provided an incorrect or incomplete address, additional shipping charges may be required to resend the order.
Returned or Unclaimed Packages
Packages may be returned to the fulfillment facility if they are undeliverable, refused, unclaimed, or sent to an incorrect address.
If a returned package is received by our fulfillment provider, we may contact you to arrange reshipment. Additional shipping charges may apply depending on the reason the package was returned.
Return Address
Please do not mail any product back before contacting us.
Authorized returns for products fulfilled in the United States or Mexico may be directed to:
Nightmare Fantasy Returns
217 Wrangler Drive
Coppell, TX 75019
This address is for product returns only. Do not send legal correspondence, letters, notices, or other business mail to this address.
Products fulfilled from other locations may have a different return address. If a physical return is required, we will provide the appropriate return instructions before you send the item.
Return Shipping Costs
Do not send a return unless we have authorized it first.
For qualifying damaged, defective, misprinted, or incorrect products, a physical return is generally not required.
For any return that is permitted for another reason, the customer may be responsible for return shipping unless otherwise stated by us or required by applicable law.
Order Changes and Cancellations
Because orders are sent to production shortly after they are placed, cancellation or modification requests must be submitted as soon as possible.
We will try to accommodate a cancellation or change if production has not begun. However, once an order has entered fulfillment, it may no longer be possible to cancel, change, or refund it.
Refunds
If a refund is approved, we will issue it through the payment method used for the original Shopify order.
After we issue the refund, your bank or payment provider may require additional time to process it. With Shopify Payments, refunds can take up to approximately 10 business days to appear, depending on the customer’s bank.
Original shipping charges may not be refundable unless the refund is related to an error for which we are responsible or applicable law requires otherwise.
Exchanges
We do not offer traditional exchanges for items ordered in the wrong size, color, or style because each item is made to order.
If you receive the wrong product because of a manufacturing or fulfillment error, contact us and we will review the issue for a possible replacement.
Sale Items and Gift Cards
Gift cards are non-returnable and non-refundable except where required by law.
Sale or promotional items are subject to the same made-to-order return rules described above.
International Customers and Mandatory Consumer Rights
Nothing in this policy is intended to limit rights that cannot legally be waived under applicable consumer-protection laws.
Customers in certain countries or regions may have additional cancellation, withdrawal, warranty, or return rights. Where those laws apply, we will honor those requirements even if they differ from our standard policy.
Contact Us
For questions about a damaged item, lost order, return, replacement, or refund, contact:
Nightmare Fantasy
nightmare.fantasyyy@gmail.com
Please include your order number whenever possible so we can locate your order quickly.